Website Privacy Policy

1. Scope

Lakeview Chiropractic & Acupuncture Wellness Centre (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, accuracy, and security of personal information and personal health information collected through www.drdrazic.com, online forms, email, telephone, text messaging, portals, and other digital tools connected to our practice (collectively, the “Site”). This Website Privacy Policy explains what information we collect, how we use and disclose it, how we safeguard it, and how individuals may exercise their privacy rights. It is intended to work alongside any clinic consent forms, intake materials, records access procedures, and province-specific health privacy notices.

2. Categories of Information We Collect

Depending on the services used, we may collect the following categories of information:
• Personal identifiers and contact details, such as name, address, email address, phone number, date of birth, emergency contact details, and billing information.
• Personal health information, such as symptoms, conditions, pain complaints, treatment history, health goals, diagnostic impressions, imaging or referral information, pregnancy-related information, accident history, insurance details, intake answers, progress notes, and records requests.
• Scheduling and administrative information, such as preferred appointment times, attendance records, communications history, payment status, and referral source.
• Technical and usage data, such as IP address, browser type, device information, pages viewed, referral URLs, cookies, session information, ad campaign data, and website interaction analytics.
• Consent records and communication preferences, including whether you consented to email communications, appointment reminders, newsletters, or text messages.

3. Why We Collect, Use, and Disclose Information

We collect, use, and disclose personal information and personal health information only as reasonably necessary for the operation of the practice, the delivery of care, and related legal or administrative purposes, subject to applicable law. Those purposes may include:
• Providing assessment, diagnosis, treatment, referral, follow-up care, rehabilitation support, and related patient services.
• Scheduling appointments, processing intake forms, communicating with patients, and maintaining clinical and administrative records.
• Billing patients, processing payments, verifying coverage, submitting claims, collecting outstanding accounts, and supporting audit or compliance obligations.
• Operating, securing, and improving the Site and related systems.
• Meeting legal, regulatory, licensing, insurance, professional, tax, and risk-management requirements.
• Sending educational, service-related, or promotional communications where permitted by law and consistent with the individual’s preferences.

4. Consent

Where required, Lakeview Chiropractic & Acupuncture Wellness Centre will collect, use, and disclose information with the individual’s knowledgeable and meaningful consent, whether express or implied, depending on the sensitivity of the information, the purpose of the collection, and the applicable legal framework. Individuals may refuse or withdraw consent in some circumstances, subject to legal, clinical, contractual, and recordkeeping limits. Withdrawing consent may affect our ability to provide or continue certain services.
The clinic should customize this section to reflect its actual consent workflow for website forms, appointment booking, patient intake, SMS reminders, email marketing, telehealth, and any disclosures to insurers, family members, or third-party service providers.

5. Website Forms, Booking Tools, and Patient Communications

If you submit information through a contact form, booking tool, intake form, chat feature, or secure portal, we may use that information to respond to your inquiry, schedule an appointment, deliver care, verify eligibility, process payment, or manage the patient relationship. Email and text messaging may not be fully secure in all circumstances and should not be used for emergencies or time-sensitive medical issues unless the clinic specifically instructs otherwise.

6. Cookies, Analytics, and Similar Technologies

Lakeview Chiropractic & Acupuncture Wellness Centre may use cookies, pixels, tags, scripts, analytics tools, call-tracking tools, and similar technologies to operate the Site, remember preferences, measure traffic, evaluate campaigns, detect abuse, and improve user experience. The clinic should configure these tools with caution on pages that collect symptom details, appointment requests, intake information, or other sensitive information. Optional advertising or retargeting technologies should not be deployed in a way that is inconsistent with applicable health privacy, consumer privacy, or confidentiality requirements.
Users may manage certain cookie settings through their browser, but disabling cookies may affect Site functionality. The clinic should determine whether it needs a cookie banner, express consent tool, or separate advertising disclosure based on the jurisdictions in which it operates or markets services.

7. Third-Party Service Providers

Lakeview Chiropractic & Acupuncture Wellness Centre may use third-party vendors to host or support parts of its website and practice operations, such as appointment systems, electronic records, secure forms, payment processors, IT providers, cloud storage providers, analytics services, email or SMS platforms, call tracking systems, legal advisers, and accountants. Where service providers handle personal information or personal health information on our behalf, Lakeview Chiropractic & Acupuncture Wellness Centre will require them to protect the information using contractual, technical, and organizational safeguards appropriate to the sensitivity of the information and the legal framework that applies.

8. Cross-Border Storage and Access

Depending on the clinic’s vendor stack, personal information or personal health information may be stored in, accessed from, or processed in jurisdictions outside Ontario or outside Canada. If that occurs, the information may be subject to the laws of those jurisdictions and may be accessible to courts, regulators, or law enforcement in those jurisdictions. Lakeview Chiropractic & Acupuncture Wellness Centre will take reasonable steps to ensure comparable protection through contracts, due diligence, access controls, and security practices. Insert actual data-hosting details here if known.
Customize here. Replace this section with a precise statement if the clinic uses a Canadian-only hosting model, a province-restricted model, or a known U.S.-based vendor environment.

9. Safeguards

Lakeview Chiropractic & Acupuncture Wellness Centre uses reasonable administrative, technical, and physical safeguards designed to protect information against loss, theft, unauthorized access, misuse, copying, modification, disclosure, or destruction. Depending on the clinic’s environment, these safeguards may include role-based access controls, need-to-know limitations, secure disposal, staff training, contractual restrictions, multifactor authentication, audit logs, and encryption. No method of transmission over the Internet or method of electronic storage is completely secure, and absolute security cannot be guaranteed.

10. Retention, Access, and Correction

Lakeview Chiropractic & Acupuncture Wellness Centre retains records only as long as reasonably necessary to fulfill care, legal, regulatory, business, insurance, tax, professional, and archival purposes. Specific retention periods should be inserted after review of Ontario law, professional college standards, payer rules, and clinic operations. Subject to applicable law and verification requirements, individuals may request access to their personal information or personal health information, or ask that inaccurate or incomplete information be corrected. Certain records or portions of records may be withheld where the law allows or requires it.
Requests for access or correction should be directed to Dr. David Drazic, D.C. at (519) 735-2214. The clinic should insert any province-specific request forms, fee rules, identity-verification steps, or response timelines here if it wishes to publish them.

11. Minors, Dependants, and Representatives

If the clinic provides services to minors or dependants, Lakeview Chiropractic & Acupuncture Wellness Centre may collect, use, or disclose information through a parent, guardian, substitute decision-maker, or other authorized representative where permitted by law. Access and confidentiality rights may vary depending on age, maturity, capacity, custody arrangements, consent rules, and the nature of the care being provided.

12. Complaints and Questions

Questions, requests, or complaints about this policy or the clinic’s information handling practices may be directed to Dr. David Drazic, D.C. at (519) 735-2214, or 23 Amy Croft Dr Unit #4, Windsor, ON N9K 1C7. If a concern cannot be resolved directly with the clinic, individuals may also contact the privacy regulator or oversight body that applies in their province or territory.

13. Changes to This Policy

We may update this Website Privacy Policy from time to time. The revised version will be posted on www.drdrazic.com with an updated effective date. Material changes may also be communicated by additional methods where appropriate or required.